Frequently asked questions

A virtual assistant or VA is a professional business owner that provides administrative, marketing, project management, creative, and technical support to business owners, entrepreneurs and other busy professionals. Virtual Assistants work from their own offices and use their own equipment and software. A VA can help with any task or project that is usually handled by an on-site employee. A successful VA usually has multiple clients and is constantly updating their knowledge, skills, and using the latest in technology to deliver a superior service. VA’s are subcontractors that are only paid for the hours required to perform each task. Since they are not an employee, you do not pay for breaks, lunches, vacations and benefits. These are just some of the cost effective benefits of working with a Virtual Assistant.

The best thing about contracting with a virtual assistant is that you get instant support from a highly skilled individual, but only when you need the services. Try comparing the costs of hiring someone on staff versus contracting with a virtual assistant. It’s almost double! Using a virtual assistant cuts down on your overhead as well as any employee benefits, taxes, and insurance you would normally be responsible for. There is no wasted downtime; you pay only for the time we spend working on your project or tasks. 

This is an important aspect of a working relationship. A majority of our communication will be via email. This ensures documentation of detail and respects your time. Additional methods of communication can come through messaging platforms such as Slack, Google Chat, Teams, or any other source that your organization utilizes. For urgent requests, a phone call or text can always be used.  

The payment process is simple and hassle-free. An invoice is sent before the new month starts via email. Payment can be made via electronic check, your financial institution's Bill Pay, Venmo or PayPal.

Extra hours can be billed in increments of five.  If it happens often, we will help adjust your plan to stay cost-effective.